White Glove Appliance Service — Miami, Florida
Effective Date: July 8, 2026
These Terms and Conditions of Use (“T&C”) govern all appliance repair services (“Services”) and any products or parts (“Products”) provided to you (“Customer,” “you”) by White Glove Appliance Service (“White Glove,” “we,” “us,” “our”).
By scheduling, booking, or receiving Services, or by purchasing Products from us, you acknowledge that you have read, understood, and agree to be bound by these T&C.
This U.S. version is adapted from the Canadian Terms of Service you provided, including sections such as: “These Terms and Conditions of Use (this ‘T&C’) govern all services provided to you… by Elite Appliance Service…” and “Elite Appliance will take the following steps to complete the repair of your appliance(s): i. Conduct a diagnostic…”
White Glove Appliance Service follows a structured process to diagnose and repair your appliance:
A technician (“White Glove Technician”) will perform a diagnostic to identify the malfunction. Diagnostic fees and any applicable surcharges are non refundable, consistent with the original policy: “any and all fees charged… for the diagnostic process shall be non-refundable.”
You will receive a diagnostic report and receipt via email. If email is unavailable, a physical copy may be mailed to your service address.
After diagnosis, you will receive a written estimate (“eQuote”) outlining repair costs and required parts. Quotes apply only to the malfunction identified during the diagnostic. If additional issues are discovered later, a revised or new eQuote will be issued.
If you decline the eQuote, no repairs will proceed. The eQuote remains valid for 30 calendar days, mirroring the original terms: “the eQuote is valid for 30 calendar days from the date it was issued…”. Approvals after 30 days require a new diagnostic and associated fees.
Upon completion of repairs, you will receive an electronic receipt (“eReceipt”) detailing fees, credits, and parts used.
Operating a malfunctioning appliance is unsafe and may cause further damage or personal injury. As stated in the original document: “Should you choose to operate your malfunctioning appliance, you will be assuming all risks…” White Glove is not liable for damages resulting from continued use of a malfunctioning appliance.
If required parts are not in technician inventory, they must be prepaid before ordering. Delivery timelines depend on manufacturer availability and may range from several days to several weeks. Special order parts are non returnable and non refundable.
Installed parts cannot be returned or refunded. Defective parts within the manufacturer’s warranty period will be replaced at no cost, consistent with the original policy: “parts… installed… cannot be returned, removed or refunded.”
If additional issues arise during testing, a new eQuote will be issued. Approval and prepayment are required before continuing repairs.
White Glove is not liable for losses resulting from failure to follow technician instructions or required steps.
White Glove provides a 30 day labor warranty on all customer paid (“COD”) repairs. This warranty covers workmanship only, not the entire appliance. If the appliance malfunctions within 30 days due to workmanship or defective parts installed by White Glove, labor fees will be waived.
Parts warranty is governed by the original manufacturer’s warranty terms.
Warranty is void if:
Warranty does not cover:
You agree to indemnify and hold harmless White Glove Appliance Service, its employees, contractors, and representatives from any claims, damages, or liabilities arising from your negligence, misuse, or breach of these T&C. This mirrors the original indemnification clause: “The Customer hereby agrees to indemnify and hold harmless Elite Appliance…”
To the fullest extent permitted by Florida law:
This reflects the original limitation language: “IN NO EVENT SHALL ELITE APPLIANCE BE LIABLE… FOR ANY STATUTORY, SPECIAL, INDIRECT, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES…”
Your use of White Glove’s website and services is governed by our U.S. Privacy Policy. By using our services, you agree to the terms of that policy.
You agree not to:
This section is adapted from the original website terms: “not to disrupt or interfere with the security of… the Website…”
These T&C are governed by the laws of the State of Florida and applicable U.S. federal laws.
If any provision is deemed invalid, the remaining provisions remain in full force.
Failure to enforce any provision does not constitute a waiver.
White Glove may update these T&C at any time. Continued use of our services constitutes acceptance of updated terms.
These T&C constitute the entire agreement between you and White Glove Appliance Service.
White Glove is not liable for delays caused by events beyond our control, including natural disasters, supply chain disruptions, or government actions. Adapted from the original force majeure clause: “strikes, pandemic… fires, flood… acts of God…”
Notices to White Glove may be sent to:
White Glove Appliance Service
Miami, Florida
3434 SW 15th St, Deerfield Beach, FL 33442, USA
Email: support@whitegloveappliance.us
Phone: (305) 555 0198
Notices to the Customer will be sent to the service address or email used during booking.